Monday, July 13, 2020

Team Leader

Team Leader Position :

DUTIES AND RESPONSIBILITIES:
- To manage day to day operation of the contact centre
- To initiate and manage weekly 1:1, team huddle and team meetings effectively
- To manage resources, planning and implementing
- Contact centre strategies effectively
- Ability to motivate and coach agents/Shift Lead
- Leading a team in handling Customer Service
- Ensuring all tickets are solved within SLAs
- Problem solving skills in handling complaints effectively and efficiently
- Familiar with Zopim and Zendesk

REQUIREMENTS:
- Minimum of 1 years working experience as Team Leader in any contact centre
- Good written and communication skills
- Proficient in English & any local language in both oral and written
- Experienced managing a team of 15-20 headcounts
- Experience in Zopim/Zendesk is an added advantage
- Able to work on shifts, weekends and Public holidays
- Willing to take on additional task assign Reliable, punctual and motivated

Can email to me : zulhelmi.mohammed@webhelp.com

Source: Helmi Mohammed @ Webhelp

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